Claims Submission Form

All sales are final and orders are noncancelable. However, we will accept returns and exchanges on damaged and defective products so long as you complete and submit a Claims Submission Form within 30 days after the product is delivered. Claims submitted after the 30-day period expires will be ineligible for and not subject to refund or exchange.

To initiate a return or exchange for damaged or defective products, please fill out our Claims Submission Form. Once your request is submitted and approved, we will email you detailed instructions for shipping your item back along with a prepaid return shipping label.

We provide free returns and exchanges on validly submitted claims for damaged or defective products. You must use the prepaid return shipping label that we email to you for all returns and exchanges. We are not responsible for any other costs or expenses associated with your return or exchange.

Yes, if your product is damaged or defective, we can exchange it for a different size or color of the same item, subject to availability. Please indicate your desired size or color on the Claims Submission Form. We will deliver the exchanged for item to the same shipping address on record for your original purchased product.

Returns and exchanges for damaged or defective products are typically processed within 30 days of receiving your item. Refunds may take additional days to appear in your account, depending on your bank.

Validly issued refunds will appear on the same credit card used to purchase the returned product.

If you do not receive your product, you must complete and submit a Claims Submission Form within 30 days after the date the product was scheduled to arrive for delivery. Upon receipt of the Claims Submission Form, we will either attempt to redeliver your product or issue you a refund. Claims submitted after the 30-day period expires will be ineligible for and not subject to refund.

If you provide an address that is considered insufficient, the shipment will be returned to us. You will be responsible for and hereby authorize us to charge your credit card for reshipment costs once we have confirmed an updated address with you (if and as applicable). If we cannot confirm an updated address within 30 days of return, the product will be considered forfeited at your cost without issuing any refund.

Shipments that go unclaimed are returned to us and you will be responsible for and hereby authorize us to charge your credit card for reshipment costs once we have confirmed an updated address with you (if and as applicable). If we cannot confirm an updated address within 30 days of return, the product will be considered forfeited at your cost without issuing any refund.

Items purchased in-store must be returned to the store location where they were bought. Online purchases can only be returned or exchanged via our online process.

If you no longer have your receipt or order confirmation, please contact our customer service team with as much detail as possible (e.g., order date, shipping address) so we can locate your purchase.

You will receive an email notification once your return or exchange has been processed. If you don’t receive an update within the expected timeframe, please contact customer service.

If you have additional questions or need assistance, please email us at retail@area15.com.