Return Policy
All sales are final and orders non-cancelable subject to the terms below.
Defective/Damaged Product - Any claims for damaged/defective products must be submitted through our Site within 30 days after the product has been received. For packages missing in transit, all claims must be submitted through our Site no later than 30 days after the estimated delivery date. You must accurately follow all steps to properly submit a claim (including completing all information required on our Site) for a defective/damaged/missing product, and return the product to us as instructed. You may be asked to print out a return shipping label. When we receive a returned product, an automated email notification will be sent to you. Refunds and exchanges for properly submitted claims for defective/damaged/missing products will be issued within thirty (30) days of receipt of the claim and product. We will deliver any new shipment of an exchanged product to the same address in which the original product was initially delivered. Claims submitted for products that are not defective/damaged/missing will be ineligible for and not subject to refund or exchange. Claims submitted after the 30 day periods mentioned will be ineligible for and not subject to refund or exchange.
Wrong Address - If you provide an address that is considered insufficient, the shipment will be returned to us. You will be responsible for reshipment costs once we have confirmed an updated address with you (if and as applicable). If we cannot confirm an updated address within thirty (30) days of return, the product will be considered forfeited at your cost without issuing any refund.
Unclaimed - Shipments that go unclaimed are returned to us and you will be liable for the cost of a reshipment to you (if and as applicable). If we cannot confirm an updated address within thirty (30) days of return, the product will be considered forfeited at your cost without issuing any refund.
Additional Questions – For any additional questions, please contact retail@area15.com.